Shipping & Return Policy
Shipping Policy
Standard Products (Supplies, Toys, Enrichment Items)
We ship all standard products via reliable carriers to ensure your items arrive safely and promptly. Shipping rates are calculated at checkout based on your location and order size.
- Processing Time: Orders are typically processed within 1-2 business days
- Delivery Time: Varies by location, typically 3-7 business days
- Tracking: You will receive a tracking number once your order ships
Live Birds
Important: Live birds are NOT purchased directly through our online store. Bird reservations are handled separately and require direct coordination with our team.
All bird transportation is arranged through Delta Cargo to ensure the safety and comfort of our feathered friends during transit. If you're interested in reserving one of our available birds, please contact us directly to discuss:
- Bird availability and pricing
- Delta Cargo shipping arrangements
- Required documentation and health certificates
- Pickup or delivery coordination
Return Policy
Standard Products
We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 30 days of delivery.
Return Requirements:
- Items must be unused and in original packaging
- Contact us before returning to receive return authorization
- Customer is responsible for return shipping costs unless item is defective
- Refunds will be processed within 5-7 business days of receiving the returned item
Non-Returnable Items:
- Opened food or perishable items
- Custom or personalized products
- Items marked as final sale
Live Birds
Due to the nature of live bird reservations, all bird sales are final. We encourage you to ask questions and visit (if possible) before committing to an purchase. Our team is here to help ensure the right match between you and your feathered friend.
Questions?
If you have any questions about shipping or returns, please don't hesitate to contact us. We're here to help!